The more important the person, the faster the response

There is little reason to believe that internet communications will be reduced in the future. Therefore, managing your workload, minimizing anxiety, and striving for a pristine and uncluttered inbox reflect a day’s work well done.

Measure twice, but only cut once

Learn from these near-heart-stopping fumbles and always proofread three times, the last time aloud before pressing the send key.

Why your budget should include a line for outside advisers

Those who have been in business for a while should be able to sort out the good consultants from the bad. And if you’d like an outside opinion on that, talk with your peers or professional advisers, who will most likely have a name or two to get you started. 

How to enhance your reputation and polish your image

There is nothing egomaniacal or inappropriate about letting others know what you do. This applies to everyone from a newbie manager to an entrenched CEO. I’m not suggesting shameless self-promotion or gratuitous boast-and-brag assertions about yourself that only a mother would care about, and even that’s iffy. Instead, I’m recommending substantive communications, which are the […]

Can nice guys finish first?

Good sportsmanship teaches that every CEO, business leader, politician or government bureaucrat must lead through day-to-day actions, not just words.

Count the cost

Before speaking, or choosing not to speak, count the cost.

Try it before you buy it

What do ice cream shops, online entertainment streaming services, and car dealers all have in common?

The importance of options

It takes a lot of effort to retool an organization, and doing so is not without risk, but the payoff could be transformative.

3 hard truths about today’s biggest HR challenge

Effective recruiting remains vital as small businesses struggle with the labor shortage. For now, the best approach is to focus on the hard truths to make small businesses more competitive and attractive to job seekers.

J. David Heller’s team of A+ players makes it happen for The NRP Group

The NRP Group, before it was The NRP Group, was essentially two people: J. David Heller and Alan F. Scott. Heller was approached, at the age of 28, by a local neighborhood nonprofit in the Glenville neighborhood of Cleveland that wanted to develop a project to serve the residents of its community. Heller and Scott […]