Defining the ‘now’ normal

The COVID-19 pandemic toppled the first domino in a line that is still falling, indelibly changing every facet of our society.

The three pillars of agility

We can look at agility through three pillars: strategy, revenue growth and operational performance. Each pillar plays a role in your ability to succeed.

Grade ‘A’ customers

Before committing to grading your customers, you must have the courage to drop them if they fall below your Mendoza Line.