How AkzoNobel meets client needs at every level of the business
Customer care is a culture at AkzoNobel Packaging Coatings. It is paramount within every functional department and at every level of the business. Julian Cass, vice president of the Americas for AkzoNobel, a leading global supplier of coatings, inks and adhesives to the packaging industry, helps drive that culture. At the forefront of its world-class […]
How Kalahari Resorts doesn’t sweat the details
The idea of VIP customers just doesn’t fly at Kalahari Resorts. Employees are trained from their first day on the job to understand that every customer, whether a parent of young children or a corporate client on a business trip, deserves first-class treatment throughout their entire stay. But it’s not just a clean check-in at […]
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How Faber-Castell stands not only for longevity but for quality as well
At Faber-Castell, one of the company mottos is, “Doing ordinary things extraordinarily well.” Founded in 1761 by a cabinetmaker, the firm is one of the world’s oldest industrial companies — and that motto and its longevity show that the organization stands for a consistent delivery of a quality experience in all areas of business. Headquartered […]
How Skoda Minotti ensures accuracy as well as exceptional client service
When Greg Skoda, one of the founders of Skoda Minotti and now chairman, helped launch the accounting and consulting firm, he put into effect a client-focused platform — believing that the firm should deliver on the promise of excellent client service just as seriously as it should ensure technical accuracy. To that end, when employees […]
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How to lay out a long-term vision for your business
How ABCO Fire Protection pleases by explaining why
It gives Karen Considine a great deal of comfort to know that ABCO Fire Protection Inc. is on the job to ensure that the four medical buildings she manages for Parma Hospital are in compliance with all fire regulations. Considine has worked with ABCO on these properties for the past four years, and she says […]