Becoming the ‘Customer Service Capital’ is no surprise role for Cleveland
Who needs LeBron? We have customer service! Yes, it would be really nice if one of our major sports team won a championship. However, in spite of that, Cleveland is on the rise. Personally, I love Cleveland, and I am proud to say I am from Cleveland and live here. There is a lot to […]
How Rock The House showed Chardon its heart
Rock Your Prom 2012 began with the modest goal of increasing brand awareness among Northeast Ohio students and school administrators. When it was all said and done, Rock The House Entertainment had provided students from Chardon High School with a night of joy and happiness that they would never forget. The original prize was to […]
How Shamrock Cos. focus on differentiation
At The Shamrock Cos. Inc., the mission is to be the premier provider of integrated marketing solutions that help customers build and protect their brands, drive revenue and create efficiency using the right mix of people, services and technology. The company strives to create an atmosphere that motivates employees, fosters creativity, provides opportunity for personal […]
Mike Thompson took a deep dive at Groupware Technology to ensure relevance and competitiveness
How Mike Thompson and his co-owners have taken Groupware from struggling IT reseller into a leading systems integrator.
Joseph James Slawek – Four tips to help you build a more courageous workplace
How to face your fear of failure
How Moen Inc. creates products and service with customers in mind
WCCS 2013 – Moen Inc. At Moen Inc., service excellence is not merely a promise but an absolute. Everything Moen does in its service operations process is engineered to exceed the goal of creating Moen advocates for life. Moen, a manufacturer of kitchen and bath faucets, showerheads, accessories, bath safety products and kitchen sinks, builds […]
How SS&G provides a service level of exceptional quality to all clients
When a developer/property management company changed accounting firms after a 10-year relationship with a large regional firm, the prospect of adjusting was not pleasant. It would take a true professional to pick up the ball and run with it — a challenge for which SS&G was ready. SS&G spent many hours with the company’s senior […]
How Emergency Medicine Physicians puts the focus on empathy for its patients
People go to the emergency room because they have an immediate health issue — and they want it taken care of right away. But for Emergency Medical Physicians, quick and competent is not good enough. The organization, led by Chairman and CEO Dr. Dominic J. Bagnoli, is dedicated to the service of patients and hospital […]
Alan Jay Kaufman makes recruiting a top priority at Burns & Wilcox
How to help employees build careers
Movers & Shakers June 2013
People and companies making a difference in Northeast Ohio