Take a deep breath…and read how Trina Gordon sold her team on big changes at Boyden World Corp.
How to get support for big change
Kristie Warner and Anne Davis snip their way to success with Gavin Scott Salon and Spa
EXCELLENCE IN BUSINESS AWARD While working at a hair salon in Hudson, Kristie Warner luckily met Anne Davis, who was a senior stylist at the business — and as the two began to get to know each other, they decided that, with their experience, they could open their own salon. Thus in 2008, the pair […]
Language Services Associates succeeds by taking all challenges to help people communicate
How to keep your business growing
Through advancements in chemistry, Flemming Bjøernslev is enabling mobility at Lanxess Corp.
How to get your company in the best position to take advantage of opportunities
Financing deal at Silverado Senior Living proves company has a business model that works
How to lead with respect
How Greater Cleveland Film Commission went all out for “Avengers”
When Marvel Studios needed a new place to shoot “The Avengers,” the film’s executive producer contacted the Greater Cleveland Film Commission. It was requested that the commission’s president, Ivan Schwarz, be in Los Angeles the next morning to discuss moving production from Michigan to Cleveland. The fact that Ohio had a motion picture tax credit […]
Jerry McLaughlin: The mothers of invention
How creating something new to the market makes you an imagineur
How a multi-faceted approach helps Invacare keep the customer in focus
When it comes to customer service, the mission of Invacare Corp. is to give every customer an excellent experience every time. What helps bring that about is a team of associates passionate about the products the company manufactures and the services it offers. Each customer service representative participates in “A Day in the Chair” program […]
How PartsSource fills customer needs properly
Inside the corporate headquarters of PartsSource Inc., you’ll find a whiteboard that reads, “The customer is not always right. The customer is always the customer!” It’s an acknowledgement that there are times when a customer is in the wrong. But any business that prides itself on providing exceptional service understands that you don’t gain anything […]
How AtNetPlus ensures delivering customer service is a top priority
WCCS 2013 – AtNetPlus Inc. Management and employees alike consider AtNetPlus Inc., first and foremost, to be a service company that also happens to provide IT solutions to its clients. Over the past several years, with the help of partners Jim Laber and Jay Mellon, AtNetPlus has deliberately shifted its training and processes to make […]