How a multi-faceted approach helps Invacare keep the customer in focus
When it comes to customer service, the mission of Invacare Corp. is to give every customer an excellent experience every time. What helps bring that about is a team of associates passionate about the products the company manufactures and the services it offers. Each customer service representative participates in “A Day in the Chair” program […]
How PartsSource fills customer needs properly
Inside the corporate headquarters of PartsSource Inc., you’ll find a whiteboard that reads, “The customer is not always right. The customer is always the customer!” It’s an acknowledgement that there are times when a customer is in the wrong. But any business that prides itself on providing exceptional service understands that you don’t gain anything […]
How AtNetPlus ensures delivering customer service is a top priority
WCCS 2013 – AtNetPlus Inc. Management and employees alike consider AtNetPlus Inc., first and foremost, to be a service company that also happens to provide IT solutions to its clients. Over the past several years, with the help of partners Jim Laber and Jay Mellon, AtNetPlus has deliberately shifted its training and processes to make […]
World Class Customer Service 2013 – Sponsor Notes
Executive Caterers at Landerhaven What is the best example/case study of how your organization provides world-class customer service to clients? Executive Caterers has been in business for more than 50 years. We believe this is our greatest example of Executive Caterers’ world-class customer service. The culture of our company was built by serving our […]
How Zinner & Co. LLP keeps its staff invigorated
WCCS 2013 – Zinner & Co. LLP “Your success is our business” is the motto at Zinner & Co. LLP, an accounting and management consulting firm. This motto underscores the firm’s commitment to doing whatever is necessary to help clients achieve their goals, regardless of what they happen to be. Zinner understands that only through […]
Andy Kanefield: Moving beyond, "What's in it for me?"
How to get employees to focus on more than themselves
‘World-class’ is a special designation, the result of passion and commitment
If you haven’t taken a moment recently to look around Greater Cleveland’s business community, it’s time you do so. You’ll have to experience the pride you feel. After having the privilege to sit on the panel of judges for this year’s Smart Business World Class Customer Service Awards, I am reminded that we are surrounded […]
How Summa Health System helps ease concerns with TLC
Ashley Sedorovich and her grandmother have a very close relationship that began when she was very young. Her mother had become terminally ill, and so it was Ashley’s grandmother who essentially took on the role of being her “mom.” Now an adult, Ashley’s emotions turned to concern when her grandmother was admitted to Summa Health […]
Stephan Liozu: The mindful organization
How welcoming new information and multiple interpretations can benefit you and your company
How Foundation Software grew in size but didn’t lose touch with its clients
Fred Ode launched Foundation Software in 1985 with the purpose of building a company that would be a dominant force in the construction accounting software industry — and that offered customer-friendly solutions. Each client was his own responsibility and Ode, chairman and CEO, went the extra mile to supply the client with exceptional service […]