Having real people working your customer service line will pay off

Business is more competitive today than ever. There are few people who would disagree with that statement. Today, trying to reach the goals of additional sales or a greater market share is challenging since customers have so many options as to how they spend their resources. If you want to keep customers loyal to your […]

How thinking critically needs to be a team sport for leaders

Leadership and critical thinking are intimately connected. If you look at virtually any business problem, it goes back to one simple thing — poor, unethical leadership.  “Decisions are often based upon woefully incomplete levels of thinking. If we can teach people how to think more critically, more creatively and more ethically, how to think at a deeper level, we won’t get caught in this […]

Rick Ruffolo: Why your imagination is one of your most valuable tools

One of the most important things my career has taught me is that growth is never linear, in life or in business. My wife and I have seen our fair share of “growth spurts” where clothes that fit our five children the week before suddenly look two sizes too small. Every organization desires growth, and […]

How a company's identity can drive productivity and affect the bottom line

A strong company culture can not only attract employees, it can boost the bottom line, says Stephanie Martinez, PHR, Director of HR Services at Benefitdecisions, Inc. “Disney and Google have very successful businesses and much of that success is due to their culture and how they on-board their employees. Other companies are trying to emulate them to see if it will impact their bottom […]

Reduce litigation costs, exposure by improving your email habits

Central to discovery in civil litigation is that parties to a lawsuit must preserve, gather and produce relevant documents. However, this is becoming increasingly difficult and expensive because of the staggeringly high volume of electronic communications in the workplace. “Discovery obligations are not going away, so it is important for employers to improve emailing habits by teaching discretion and organization,” says John Shonkwiler, a partner […]

Building Stronger Communities: One Percent for the Planet

Network connections — One Percent for the Planet links up area business, nonprofit with similar values Chris Bishop, owner of Backroom Coffee Roasters — a small operation that roasts and sells coffee out of Bishop’s bicycle store — was looking for a different way to promote his business and better connect with other environmentally minded […]