Why strong customer experiences begin with intentional behaviors
Most of us understand the value of having a trusted brand. If we meet — or better yet exceed — customer expectations on a consistent basis, we are rewarded with loyalty, respect and trust. And with customers willing to pay for our premium brand value, we also enjoy a healthier bottom line. Most of us […]
Keep your head up and let your confidence shine through
In 2008, Bellator MMA was nothing more than an idea in my head. After surveying the professional mixed martial arts landscape, I saw a huge opportunity for a legitimate, real sports format in an industry that had long been dominated by “matchmaking” near-scripted outcomes. Five years later, we are seen in more than 140 […]
Today’s businesses grow through star performers
Star performers, or “rainmakers,” exist across all sectors — think LeBron James in sports or Oprah Winfrey in television. In some cases, they produce 20 or 30 times the average in their fields. And through a combination of skill, passion, drive and energy have the ability to catapult a business to the next level. Businesses, […]
Why there is much to be gained when you stay focused on what you do best
It has been my experience after more than 20 years in the technology sector that the key to profitability and growth is the ample allocation of resources to your core, without getting derailed by the latest buzz. In one word: focus. While maintaining a watchful eye for new opportunities and strategic moves is important […]
Why the biggest hurdle to energy efficiency isn’t necessarily money
The U.S. economy could reduce annual non-transportation energy consumption (i.e., energy consumed in buildings) by more than 20 percent and eliminate more than $1.2 trillion in wasted spending by 2020. All it would take is an investment of about $520 billion, according to a recent study by McKinsey & Co. This reduction in energy […]
Why you can’t be afraid to share the great things you do
Customers like stories, especially yours. And when you’re a small business, it may be that story of how you started your company that puts you ahead of the competition. Customers are looking for reasons to buy from you. Learning how you came to run a business you’re passionate about is one way to help build […]
Why ‘because it’s hot’ is rarely a good reason to start a business
So, you want to be an entrepreneur. Congratulations! Now that you’ve made this decision, you will want to do all you can to make it succeed. Hard work is important, of course, but I’d like to share with you what I think is an even more important factor to ensure that your business venture is […]
Take your own advice and lead by example to get the most out of your team
In all likelihood, you provide advice and insight to others at work and at home with some frequency. I know I do. Generally, the advice you give is no more than providing a dose of reality, facts over emotion and/or common sense to the other person.
Grant will help steel industry see and plan for years to come
No one has ever seen how iron ore is turned into liquid metal inside a blast furnace. With temperatures in the thousands of degrees, getting that close has been impossible … until now.
Technology creates opportunities — and complexities as well
Technology has created all sorts of opportunities, but also made things much more complicated. As intimidating as it might seem, it doesn’t have to be once you understand the basic principles of new media.