The food truck craze is showing no signs of slowing down
One of the best things about food trucks is the fact that you just never know what you’re going to get when you place your order, and that’s a really good thing.
The secrets to superior customer service are born on the front line
Everyone knows that superior customer service can set you apart from competitors and earn lifelong brand loyalists, but actually delivering that outstanding service is where the challenge lies. The truth is, your customer service will never live up to your promise unless your team truly cares about the people buying your product. A corporate culture […]
Finding the right people is always top priority in business
The summer issue of Smart Business Philadelphia is focused on finding talent and then managing it after you are lucky enough to get it. I’d like to say that this was part of some grand plan, but the theme developed much more organically. When you think about it, however, it’s not that unusual for recruitment […]
As an entrepreneur, you are what you’ve learned
Transitioning from the corporate world to entrepreneurship can seem frightening and intimidating during the early stages of growing your business. At times, you may really wonder if you’ve made the right decision — believe me, I know the feeling. While establishing my own business, SupportPay by Ittavi — the first-ever automated payment system that helps […]
TriNet CEO Burton Goldfield made it his mission to help companies grow and innovate
When Burton Goldfield was named CEO of TriNet Group Inc. in 2008, the HR outsourcing company was already successful in helping small businesses in Silicon Valley grow. But he had a much grander vision in mind.
What challenges are Northeast Ohio companies are overcoming in 2014?
If you had any doubt whether the recession is finally a bad memory, consider this finding from the 2014 ERC/Smart Business Workplace Practices Survey. In the last 15 years, only two years — 2009 and 2010 — have returned results with Northeast Ohio companies reporting the poor economy as their toughest challenge. For the 12th […]
Northeast Ohio employers posed to focus on proactive thinking, annual survey shows
Now in its 15th year, the ERC/Smart Business Workplace Practices Survey highlights key trends in the Northeast Ohio business community to provide employers insight into attracting and retaining top talent. Although the following trends draw from several areas ranging from benefits packages to recruitment to community service, this year’s survey suggests that after some stagnation, […]
Creative boutique growing one design at a time
For years, local media outlets have written about Northeast Ohio’s brain drain. So when a pair of artistically inclined brothers open up shop in Lakewood, it’s big news. Of course, for brothers George Vlosich III, 35, and Greg Vlosich, 30, it was a no-brainer given their well-known love for Cleveland and their Lakewood roots. “There […]
Rebranding makes a statement, whether a tweak or total makeover
A logo, a brand, differentiates a company from its competition. If that logo starts to show some age, it’s time to rebrand.
North Coast Health shortens name, but patients continue to grow in number
North Coast Health started as a church-supported mission, but over the last 20 plus years, it has grown into one supported by the communities it serves, local businesses and area foundations. Serving Lakewood, Cleveland and surrounding suburbs’ residents since 1986, the clinic provides free medical services to patients who have no insurance. It has also […]