Your next star employee learned it all in the front of the house
The real training for many of our brightest stars may have started in the hospitality sector. The fast-paced, often stressful restaurant environment is the ultimate professional training ground and “networking” seminar, minus the nametags and awkward happy hours. It’s true. City of Akron Mayor Dan Horrigan and GAR Foundation President Christine Amer Mayer both got […]
The driving trends for contingent labor shaping business for the coming year
Contingent labor makes up about 10 percent of the overall American workforce, but that figure could rise to 25 percent in the next four years, says Andrew Deutsch, ARM, Executive Vice President, Commercial Division, at Nesco Resource.
Akron SCORE uses volunteer business people to mentor entrepreneurs
Started in 1965, Akron SCORE is a 501(c)3 nonprofit dedicated to providing free and confidential business counseling and workshops for anyone who needs it. “We’ll counsel pretty much anybody,” says Dan O’Connell, chairman of the nonprofit. “But the statistics show that about half our people are entrepreneurs thinking about starting a business and the other […]
Why these queries are an essential tool for leaders
Eric Schmidt, former CEO of Google, said, “We run this company on questions, not answers.” He knows that better questions yield better results. In my practice as a Vistage Chair, I ask many questions to help my members think differently and see new possibilities. And I encourage them, in turn, to use the right type […]
Why a variety of feedback is great for product development
Many of us remember the 1988 movie “Big” with Tom Hanks when he majestically awakens as an adult and eventually finds himself working at a toy company. His enthusiasm and excitement are admired by his co-workers as he puts many of the new toys to the test with quick assessments of “cool” toys and toys […]
The impact of letting employees see how they make a difference
One of my favorite business books is “The Great Game of Business” by Jack Stack. It tells us how the Springfield Remanufacturing Company (SRC), a then nearly bankrupt division of International Harvester, was acquired by its employees. The company’s young and inexperienced manager, Jack Stack, created a management system that generated great wealth for the […]
Your new opportunity can come from an existing one!
Sales Tip 339 Your new opportunity can come from an existing one! It’s not very often that an existing customer relationship is using or even aware of all the products and services that you provide. If you’re not careful, all of your time can be spent looking for new opportunities instead of maximizing the ones […]
How health care fraud has changed in the electronic age
As the health care industry shifts toward more web-based services, such as telehealth, more online services provide more opportunities for criminals. Learn about health care fraud trends — and what employers can do to help — from Howard Levinson, clinical fraud director of the Special Investigations Unit of Anthem Inc.
Can’t means I won’t
Sales Tip 338 Can’t Means I Won’t There is a distinction between I can’t and I won’t. When somebody “can’t” do something, it’s because he or she lacks the skill to do it. When somebody “won’t” do something, it’s because he or she lacks the will to do it. Here’s a basic example: “I can’t […]
If you’re purchasing your company’s property, consider SBA financing
While most banks offer conventional financing, the SBA provides an excellent opportunity for owner-occupied commercial real estate financing. Learn more from Byline Bank’s Romona Davis.