Archives: Articles

What’s Our Tip?

Whether you realize it or not you will also get a tip when you provide good customer service to your customers. It just comes in a different form but I believe it’s even more valuable. Our tip is Repeat Business and Referrals!

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Bricolage Production Company breaks barriers

Bricolage Production Company ventures into new territory — all the time — whether that’s immersive theater or a unique office model. Step behind the curtain to see what makes Bricolage so groundbreaking in our enhanced digital edition of Smart Business Pittsburgh.

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Healthy New Albany: Community is a hub for health

New Albany is seeking to become the healthiest community in America. Get to know the man who inspired this goal, Philip Heit, and help create the New Albany Walking Classic, the nonprofit Healthy New Albany and the Philip Heit Center for Healthy New Albany, in our enhanced digital edition of Smart Business Columbus.

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Accomplish more in less time by climbing the seven step productivity pyramid

The establishment of an ongoing, organization-wide productivity improvement program requires the right company culture, a continuous improvement mindset, innovative thinkers and the active support of senior management—but this is not enough. To be successful, it must also have a defined set of processes, the ability to measure and communicate your results and a clear understanding of how each productivity enhancement provides value to the organization. These processes are established on each of the seven steps on the Productivity Pyramid, which—if followed—creates a company environment where more is done in less time.

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How words are self-fulfilling prophecies

When it comes to failure we would be very surprised to realize how we set ourselves up for failure long before it happens. You say to yourself, “Who wants to fail, or why would I do this?” We don’t consciously do this: we have programming going on behind the scene in our mind. Some would say we have been “imprinted.”

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