Adrienne Lenhoff: Quality should beat quantity on Facebook
How to use social media marketing more effectively
How the Akron-Canton Airport fosters innovative service
How to deliver quality and comfort to your customers
How Collection Auto Group goes the extra mile for customer service
How to take advantage of customer service opportunities
How Stephen Smith used humility to show his true intentions at Greenberg Glusker
How sharing credit empowers employees
How Wendy Hamilton sustained the momentum of a successful opening at SugarHouse Casino
Tips on taking things to the next level
Movers & Shakers
People and companies making a difference in Northeast Ohio
How Keith Kantor changed Service Foods’ offerings from a ‘want’ to a ‘need’
Five years ago the economy was humming along, and Service Foods was humming right along with it. The Norcross, Ga.-based gourmet food supplier was growing steadily throughout its five-state Southeastern base. But CEO Keith Kantor was uneasy, because he felt his company was vulnerable. Many of Service Foods’ customers regarded the company’s home-delivered fare as […]
Eric Lofquist creates a collaborative process at Magnus International
How trust between your company and its customers can lead to growth
How J.R. Thomas works to find people who can sustain MedSynergies’ pace
One thing MedSynergies Inc. has gotten good at is growing fast. The company’s revenue has been rising at an eye-popping rate, 30 percent plus for eight years running. But a byproduct of that whirlwind growth is that it’s difficult to find and retain workers who can keep up the pace. Sometimes people get left in […]
How to avoid the traps of fallacious thinking and start challenging yourself
Just like software can have bugs, humans have bugs in the way we think and make decisions. As a result, many problems of businesses today are not the result of some outside factor, rather they are self-inflicted as a result of “mind bugs” — bugs in the critical internal processes that occur in the 5 […]