Keep building confidence. Have the detailed plan behind it, but even with that, people inherently have self-doubt. You have to create a whole bunch of small wins and disseminate those stories and build credibility until it becomes a tidal wave.
You create the big vision. Everybody sees it and wants it but doesn’t know how to get there. You develop the plan with management and leadership on how to get there. So now everybody sees there are steppingstones along the way.
Then you have to make the first few steppingstones very achievable. You have to achieve them and you have to disseminate those success stories and people start seeing success and building success and building momentum, and as you accumulate those successes and demonstrate the plan and demonstrate execution to that plan, people start to believe.
Create an environment where people can learn from each other. Make sure everybody understands the business needs, the customer needs and the organizational system. It can become a self-organizing organism that performs its own organ rejection when someone is not consistent with that.
How to reach: Star Trac, (714) 669-1660 or www.startrac.com
