Empower leaders. The person that owns the metric has to have the desire and drive to do it. As the leader, my job is to try to align people’s self-interests with the interests of the company.
When you can do that, they are motivated and inspired and driven to make that successful. You can’t ask people to do things they haven’t bought in to or that they don’t really want to do. You have to find the people that have the strong desire internally to do that and take it on.
Make sure that the project or metric has a business imperative associated with it. It has to be clear to them and to the company why it’s important and how it will provide value. They have to understand that they have the ability and resources to do it, so you have to make sure they have the ability and resources to do it. Then you have to support them and give them the freedom to execute.
