Don’t be afraid to learn. Be willing to be wrong and willing to challenge every assumption that you have about how to meet your customers’ needs better than anyone else.
No matter what you do, there is a tendency for a plan or an organization to get stale and to get fixed in a certain dynamic. So you have to perpetually come around to what’s changed in the world. What’s changed in our customers’ needs? How are we meeting them now and how can we better those needs? That dynamic really spurs creativity in the organization.
