Maintain an air of confidence. You
have to be positive all the
time. You are always on stage.
When you’re the CEO,
whether you like it or not,
everybody is watching you.
You’ve got to be upbeat and
optimistic because that will feed its way through the
organization.
You’ve got to set an example
for your people. It is well-documented that, if the work staff is
positive, they feel good about
their company. They are optimistic, and they see good
chances for their company to
grow and be successful. First of
all, people want to affiliate with
those companies, and then
when they are there, they want
to stay with those companies.
If people see the CEO with
his head down and a frown on
his face, pretty soon employees think something must be
the matter or that the company must not be doing well.
Your clients pick it up, as
well. You have to be upbeat
and positive, and if bad stuff
does happen, you’ve got to address it, move on quickly and
try to put a silver lining on it.
Live ethically and responsibly. Are
you running your business in
an ethical manner? You have
to make it an absolute. You
can’t tolerate ethical lapses
with employees.
It’s really setting a tone from
the top, and it’s just the right
thing to do. I always like to be
treated fairly, so we treat our
people and our clients that
way, with respect and in a professional manner.
You are accountable for your
actions. When you do something, there are going to be
results, and you’re going to
live with those results. That is
a lesson in life as well as in
business.
HOW TO REACH: The Bryn Mawr Trust Co., (610) 581-4800 or www.bmtc.com