Think about the future
Though VoIP networks might initially seem like some sort of futuristic technology that will be difficult to install and more difficult to understand, it will likely be an easier transition than rotary to touch-tone or analog to digital. You might not even need to install new phones or schedule much time, if any, to train employees how to maximize use of the new features.
“With any new technology, it’s always recommended that the end users receive ample training so they can use it,” Black says. “The technology is only going to be as good as those who understand it and use it on a day-to-day basis. That said, if the client is sticking with equipment from the same manufacturer, often the training is minimal.”
If you can figure out how to use your remote control to flip channels, record your favorite shows and insert a DVD with the push of three buttons, you will probably be able to figure out a few additional features on your phone, especially if they help you run your business more efficiently.
Of course, a VoIP network might not be necessary for all businesses. If you have only one office and a handful of employees who never work in the field, if you receive far more calls than you send or if you want to install the newest technology just to say that you have it, you probably have little need for VoIP. But if you have offices in multiple cities, even multiple states, to tie together with one network or if you have any employees out in the field, a VoIP network might be a sound investment.
“In the data world, you can connect anywhere at anytime more quickly,” Black says. “You don’t need a dedicated network. There are a lot more features that a VoIP network allows a user to use that aren’t standard for traditional telecom networks.”
