Stay true to your word. You go
out there and do what you say
you’re going to do. If for some
reason something isn’t going
to turn out the way that you
hoped for, for whatever reason, you need to communicate
that to your customer.
Explain to them what you’re
going to do to fix it, and always
stand behind your word.
Express your values. We sit down
with our hospital partners, and
we find out what’s valuable to
them and what they would like
to see us accomplish. We commit it to a document or value
contract, and we meet with
them. Some only like to meet
quarterly, but a lot of them want to meet monthly.
We tell them where we’re at
and where our progress is. If
their priorities change, we’re
on top of it, and we’re not
behind the eight ball trying to
figure out what could we have
done to solve the problem.
We’re in constant communication with them. They have a
copy of that contract, and we
have it, and we’re both on the
same sheet of music, if you
will, to know what the issues
are out there and where we’re
at in solving those problems.
Make sure you’re really leading. Good leaders are also people
who can inspire. If you’re not
inspiring and leading people to
follow you — in others words, if they don’t understand where
you’re headed and what your
vision is and how you’re going
to get there — you’re just taking a walk.
You’re not actually leading
anybody. Communicate where
you’re going so that people
understand what’s going on,
where they are headed, how
they’re going to get there and
what tools you’re going to use
to get there, and constant
communication. Let them
know what’s going on so people don’t create their own
reality.
As long as your people know
what’s going on and there are
no surprises and they don’t
feel like you’re hiding things
from them, they are going to
follow you if they believe in
what you are doing.
Don’t get tunnel vision. We want
to create the very best decision.
You find within one problem
[that] there are multiple problems
that can exist, and you have to
break it down. It’s sort of like
diagnosing an engine problem.
Usually, it’s not just one problem
that’s causing your car not to run.
What we need to do is find out
where the broken parts are and
replace them, and then find out
if they are maintenance issues
and put in a maintenance program to make sure that we don’t
have the same problems come
back again.
Once people understand where
the problems exist and we truly
focus on solving those problems,
rare is the situation where everybody is not in agreement.
HOW TO REACH: CompleteRx Ltd., (713) 355-1196 or www.completerx.com