Keep the momentum going
More than a year into his tenure, Thomas’ plan to refocus Molina Healthcare of Michigan has had positive effects. Though the plan’s final 2008 membership was down slightly to 206,000 from 207,000 in 2007, revenue has inched upward, with a final 2008 total of $509 million, up from $487 million in 2007.
The company remains focused on improving the three key areas that Thomas outlined during his first weeks and months as president and CEO, and the company’s leaders remain focused on maintaining a culture of communication that starts at the top.
“When you sit down to review the strategy and where you want to go the following year, you don’t do that in a vacuum,” Thomas says. “The leaders of our company don’t sit in a suite or in an ivory tower and issue declarations. We have a chance to invite the input from most of the leadership team and management team very early in the process.
“We have standing meetings where we bring together our management team, our key leadership team and even all 250 associates within the company. We spend time together, reporting the progress month by month and quarter by quarter. We do that because people need to see the progress being made against the priorities, that we are a company with a purpose.
“It’s about building and maintaining a culture of mentoring, coaching and constant feedback, and my door is always open to the extent that I am able to leave it open.”
How to reach: Molina Healthcare of Michigan, (248) 925-1700 or www.molinahealthcare.com
