On many levels, Peter T. Dameris is a people person. His company, On Assignment Inc., is in the business of human capital,
providing staffing solutions for the life science and health care industries. Additionally, the leadership style of the president and
CEO of On Assignment is all about investing in his people and building relationships that not only improve his company’s
productivity but provide his employees with a positive and enjoyable work environment. As Dameris points out, his company has
no proprietary technology or patents or products — only people. By making a daily effort to ensure the preservation of On
Assignment’s culture and core values, Dameris has helped grow revenue to $285 million in 2006 and has guided the company
through two successful acquisitions since the beginning of 2007. Smart Business spoke to Dameris about how having employees
who are invested in their jobs leads to superior results.
Give employees ownership. I run a business that is relatively small for
a public company, so I try to instill a sense of direct ownership in
the business that, if you take care of this business, it will take care
of you and your family.
I try to impart upon our employees that they’re with a young
organization that’s growing and that there are not multiple layers
of management like Procter & Gamble or GE. They can be recognized and noticed, and that plays well for us.
Our goal is to constantly communicate that there is opportunity
and advancement here and that this is the best place for them to
invest their talents versus some larger corporation. It’s important
not only to talk about it, but to deliver on it and measure it to communicate it.
We talk about advancement opportunities, we try to hire from
within, we talk about training and enhancement of internal skills,
and we do that. If you’re going to play that card as a leader, you
have to be prepared to be measured against what you’ve said. We
track our tenure, we track our advancement, we track our successes, and then we communicate that to our employees.
Improve effort with recognition. If employees just feel like they’re coming to work and going to the same cubicle and their day is not
going to change and there’s no way to be recognized, they get
bored.
If you can eliminate the redundancy or the monotony of a job
responsibility, you get higher productivity. If you’ve got somebody
coming to work for you thinking they can make a difference or
thinking they can be recognized, they’re going to be happier and
they feel like they have a voice in the direction of their company.
I don’t want to overstate it, and it’s harder for multibillion-dollar
companies, but you still have to have a culture where people feel
like they can be recognized.
We spend a lot of time training people, and our retention tends to
be better than other organizations who view people as expendable. There is a lot of money lost and downtime when you have
turnover in key positions.
We tend to have a little bit better retention and overall effort
because people are genuinely invested in the business they work
for versus just looking for a paycheck every two weeks.
Commit to proactive communication. People don’t spend enough time
on internal and strategic communications, and it creates a huge
amount of anxiety and lost energy and time and distraction.
If you leave people to their own devices to figure things out on
their own, they typically get it wrong. We try to do our best, we
don’t always get it right, but we’re sensitive to the fact of when
we’re communicating information and when we’re not. We just
recently did a couple acquisitions and we were sensitive about
what it would mean to the acquired companies’ employees, but
just as much what it would mean to our employees.
We tried to address those issues on the front end as opposed to
the back end, so we were proactive versus reactive. More corporations need to be proactive on communication versus reactive.
Know who you are and communicate it. You can’t have everyone going
a different direction. Brands are hard to develop. If you set the
basic tenets of ethics and quality and people know what to sell
every day, day in and day out, it makes everyone’s job a lot easier.
We’re quite clear about what our direction is and we say it over
and over again that we strive to be the highest quality, diversified
professional staffing firm — not the largest staffing firm, but the
highest margin professional staffing firm. There are messages
there.
We’re not a bulk seller of human capital, we’re a professional
organization. We’re not commoditizing our business and we communicate those tenets every day. Understand your business, pick
the four or five things that are critical to your success, and repeat
(them) often.
Use good judgment. It doesn’t matter if you have a Harvard MBA and
you can do three different stochastic models in your head, if you
don’t have a fundamental business judgment about what’s right and
wrong and long-term benefit versus short-term gain and be able to
make a quick judgment on things like that, you can’t learn it. That’s
inherent.
And no matter how clever you can be and no matter how close
you can get to the line without crossing it, you’ve got to have a fundamental, sound position on ethics. No matter how much you can
make off of it, if it’s not good for everybody, or if it doesn’t look
good, you’ve got to resist the attraction to do something like that.
Judgment and ethics allow people to be successful over the long-term versus at a particular measurement date or event.
HOW TO REACH: On Assignment Inc., (818) 878-7900 or www.onassignment.com