Most organizations have different strategies for integrating document management processes into their operations. It may be a corporate strategy, an IT strategy or a specific document strategy.
However, few organizations have a dedicated document strategy. As a result, most documents moving through an organization don’t effectively foster corporate objectives.
“Most document management strategies include these basic elements: increasing revenue and customer satisfaction while decreasing costs,” says Matthew J. Brooke, solutions analyst at Toshiba Business Solutions.
Smart Business spoke with Brooke about how to develop a strategy that attacks those three elements.
What steps need to be taken for a company to move into a document imaging solution?
The first step is to recognize what kind of document related challenges and processes an organization is experiencing. If a company decides that it needs some type of organization of its documents, and understands that moving documents throughout the enterprise via a paper-based process is costing money, then there is some type of pain.
According to statistics from Cooper’s and Lybrand, an average office makes 19 copies of each document, spends $20 on labor for filing each document, spends $120 searching for each misfiled document, loses one out of 20 office documents, and spends $250 on document recreation. If you put it together, you’ll see a lot of unnecessary costs.
Document solutions providers review business processes and related documents and offer businesses document process recommendations, which convert receivables to cash faster, cut costs and improve employee productivity and customer satisfaction.
Virtually every type of business that is filing hard copy documents will experience an immediate return on investment with an electronic document management system.