How LeasePlan USA invests in its people to provide top-notch fleet services
LeasePlan USA, which provides vehicle leasing and fleet management solutions, strives to make service its competitive advantage in every aspect of its business. As a service-oriented company, LeasePlan regards its people as its product. The company doesn’t produce anything tangible and its prices aren’t the lowest in the industry, so its leaders recognize that LeasePlan […]
Kelly Borth: How to establish from where your company growth will come
I have worked with CEOs for more than 30 years, and one constant that I have seen is a lack of clarity about goal setting. CEOs know what they want and usually have a growth number or percentage in mind, but they don’t have clear vision or a plan for how they will get there. […]
How Connectivity enables its customers to focus on their core business
Connectivity Wireless Solutions was founded in 2008 by wireless and utility industry veterans who had gained their experience working with complex customers for many years. This broad-based experience has catalyzed the wireless telecommunications provider’s customer-service culture. Led by President and CEO Greg Jacobs, Connectivity delivers best-in-class consulting, engineering, project management, installation and staffing services to […]
Deals continue to happen as autumn takes hold
The conditions seem ripe for business activity as fundraising remains strong and recent sales of portfolio companies have bolstered buying power. Buyers, however, are still cautious of putting too much capital to work in any one deal since deals under $50 million now represent over half of all deal flow, according to Pitchbook Despite the […]
How Joe Peilert is breathing new life into Veka Inc.
How slowing down and evaluating where to take your business can be beneficial
How APCO helps car dealers satisfy and retain their customers
Many companies that sell extended car warranties and vehicle service contracts compete based on price because there isn’t much product differentiation in that market segment. Automobile Protection Corp. — APCO for short — bases its value proposition on customer service. APCO, led by CEO Larry Dorfman, provides extended car warranties under its EasyCare brand, as […]
How Sundial Plumbing passes its passion for quality from one generation to the next
Sundial Plumbing Services has structured its delivery of products and services to foster the best possible customer experience. Woven into Sundial’s success is an ability to embrace clients’ desires and a willingness to accept change and to be flexible. Sundial Plumbing was founded by Jack Smith and his daughter, Mitzi Smith Moore, who is now […]
How T.E.N. creates contexts for tech and security execs to interact
T.E.N. — Tech Exec Networks is a national executive networking firm that creates channels of communication between technology and security executives and builds bridges to knowledge using an interactive approach. Led by CEO Marci McCarthy, T.E.N. empowers IT and security executives to interact with peers, industry leaders and technology providers. The company’s offerings include some […]
Delivering service that wows
The 2012 World Class Customer Service Awards
How Travis Pruitt & Associates consistently exceeds client expectations
Since its inception in 1972, Travis Pruitt & Associates has always primarily focused on providing exceptional customer service. The philosophy began with the civil engineering firm’s founder, Travis Pruitt Sr., and has been carried forward by his son, Travis Pruitt Jr., the company’s current president. TPA prides itself on paying close attention to its clients’ […]