Tom Nies: Core values for success
How to determine if you have the right employees working for you
Wholesaling books for CEOs
◗ The Little Black Book of Strategic Planning for Distributors Brent Grover Modern Distribution Management/Gale Media, 128 pages Grover’s “Little Black Book” covers the critical pieces of creating a strategic plan for a wholesale distribution company, including case studies, exhibits and end-of-chapter questions for the wholesaler-distributor’s management team. These days companies are almost always focused […]
How LocumTenens.com creates matches for hospitals seeking temporary physicians
Founded in 1995, LocumTenens.com is a staffing agency dedicated to helping U.S. hospitals find qualified temporary physicians. The company’s larger mission is to improve the quality of health care by ensuring that patients have access to medical providers whenever and wherever they need them through the use of innovative staffing solutions. LocumTenens.com’s associates take pride […]
How Bardi Heating & Air treats its customers like family
Bardi Heating & Air’s corporate motto, “Always, always do the right thing,” is also the personal philosophy of its founders, Alex and Susan Bardi. It’s a tall order, but the company strives to live up to it, judging from the slew of awards it has taken home over the years, including this World Class Customer […]
Matthew Figgie and Rick Solon: Constant commitment
How to continuously evaluate and improve your company
How PBD Worldwide ensures that all of its departments serve customers well
PBD Worldwide considers every one of its departments to be primarily in the business of taking care of its customers — not just its customer service department but also accounting services, client relations and distribution. Every associate who works for the Alpharetta-based fulfillment and distribution company attends classes to become “PBD-certified” for their position. And […]
How Speedemissions maintains great service by keeping a close eye on its stores
Hanging on the wall at each of Speedemissions’ 38 stores in Atlanta, Houston, St. Louis and Salt Lake City is a larged glass-framed sign that reads, “If we don’t treat you like you treat others, I want to know about it.” It’s signed by Rich Parlontieri, Speedemissions’ president and CEO, and it includes his phone […]
How Staffmark specializes to deliver top-drawer service
Since its founding in 1970, Staffmark has developed a reputation for outstanding customer service and has grown to be one of the top 10 commercial staffing companies in the United States. With more than 300 locations in 32 states, Staffmark’s service is designed to provide exceptional business solutions tailored to individual customers. Under the guidance […]
How Chuck Kegler provides great service to his customers
Chuck Kegler knows the three requirements for success in a service business like the back of his hand. “You can say it 100 different ways, but there are three things you have to do simultaneously,” says Kegler, director with Kegler Brown Hill & Ritter LPA and a member of the firm since 1968. “One, you […]
Wholesale changes
Distributors find themselves stretched and challenged as never before, but they find ways to adjust, adapt and invest to stay competitive