How Brian Schultz and Studio Movie Grill created a new market niche
Brian Schultz has learned some important lessons while leading Studio Movie Grill on its impressive growth path since he founded the Dallas-based company in 1993. Two of those lessons stand out among the others. The first is that if you want to change an entrenched business practice in your market, expect stiff resistance and you’ll […]
How I.B.I.S. helps its clients grow by gaining a deep understanding of their business
Enterprise business software provider I.B.I.S. Inc. emphasizes what it calls its vertical focus to customer service. By specializing in understanding of its clients’ businesses and helping manufacturers and distributors run their business more effectively, I.B.I.S. limits the price factor for prospective clients. By offering what it calls Discovery sessions, I.B.I.S. gets to know the prospective […]
How to build strong global teams to enhance your prospects for success
The U.S. Army briefly used the slogan “An Army of One” for its recruiting efforts. While I can’t speak to its effectiveness, I’d argue that the slogan goes against the principles for building and growing a global organization. There’s a Korean proverb that states, “A kitchen knife can’t carve its own handle.” To me, this […]
How U.S. Security attentively guards customer service and satisfaction
U.S. Security Associates, the fourth-largest security guard provider in the United States with 140 branches in 46 states, operates in a business with very thin margins, so the company continuously seeks new ways to make customer service its chief competitive advantage. Under the leadership of CEO Charles Schneider, U.S. Security says its mission is to […]
How TLC trains its laser focus on superior patient care
TLC Laser Eye Centers opened in Atlanta in 1998, four years after the first TLC Laser Eye Center opened in Windsor, Ontario. Today, TLC is the largest provider of laser correction services in North America, with more than 50 locations in the United States and Canada. Led by Atlanta Center Manager Andrea York, TLC Laser […]
Fundamentals falter … But fears fade
Fall 2012 FirstMerit Market Message newsletter
People first
How InfoCision engages employees to create a successful business
How to control cash inflow and outflow to maintain equilibrium
Edward L. Wood, CTP, Regional Vice President, Commercial Lending, National Bank and Trust
U.S. panel to probe new wave of complaints against Huawei, ZTE
WASHINGTON, Wed Oct 10, 2012 – A U.S. congressional report that urged American companies to stop doing business with Chinese telecom equipment makers Huawei and ZTE has triggered a fresh wave of complaints against the firms, opening a second phase to the panel’s investigation. A staff member of the House of Representatives Intelligence Committee said […]
Batten Down the Hatches as the P&C Market Hardens … or Not?
Danone Simpson, Montage Insurance Solutions