How T.E.N. creates contexts for tech and security execs to interact
T.E.N. — Tech Exec Networks is a national executive networking firm that creates channels of communication between technology and security executives and builds bridges to knowledge using an interactive approach. Led by CEO Marci McCarthy, T.E.N. empowers IT and security executives to interact with peers, industry leaders and technology providers. The company’s offerings include some […]
Delivering service that wows
The 2012 World Class Customer Service Awards
How Travis Pruitt & Associates consistently exceeds client expectations
Since its inception in 1972, Travis Pruitt & Associates has always primarily focused on providing exceptional customer service. The philosophy began with the civil engineering firm’s founder, Travis Pruitt Sr., and has been carried forward by his son, Travis Pruitt Jr., the company’s current president. TPA prides itself on paying close attention to its clients’ […]
Movers and Shakers: November 2012
People and companies making a difference in Northeast Ohio
How InfoMart leverages its experience to help clients screen prospective employees
InfoMart was founded in 1989, around the time the background screening industry was being born, and the company’s leaders say they believe their firm’s experience is the key factor sets it apart from its competition. Many of InfoMart’s competitors have been in business for less than 10 years, while InfoMart has been providing background screening […]
How Anduro Manufacturing has changed its industry by addressing customer concerns
Purchases in the multibillion-dollar laminated polywoven segment of the packaging industry have historically been price-driven, but Anduro Manufacturing, led by President and CEO Marc Datelle, has changed the dynamic by developing processes and systems that address key customer concerns. Turnaround time is a good example. In the woven packaging industry, turnaround time has historically been […]
How Purchasing Power enables workers to buy big-ticket items responsibly
Purchasing Power, an e-commerce company that offers a program enabling its clients’ employees to purchase computers and home appliances via payroll deduction, was founded on the belief that people who can’t afford to pay for expensive items up front should have the opportunity to make such purchases responsibly without incurring high interest rates or prolonged […]
How Philips Arena rises to the occasion to create lasting memories for its guests
Philips Arena, the home of the National Basketball Association’s Atlanta Hawks and the site for many other events such as concerts and circuses, hosts 1.5 million visitors annually. Led by President Bob Williams, the employees of Philips Arena endeavor to create a world-class “moment of truth” for each of their guests. That moment occurs when […]
How Vericom helps hospitals communicate clearly and effectively with their patrons
No matter how long a company has been around, there is almost always room for improvement in customer service. When competition heats up, customer retention and loyalty become critical to financial success. Vericom Corp., which provides digital signage and on-hold messaging for hospitals and other health care providers, regards customer service as a broad term […]
How BlueWave Computing keeps its customers atop the IT curve
As a provider of outsourced IT services, BlueWave Computing LLC regards service as the core of its mission and its key competitive advantage. The company, guided by CEO Steve Vicinanza, ensures that its service is the best available in its market segment by adhering to four concepts: Hire the best staff possible to deliver the […]