How Staffmark specializes to deliver top-drawer service
Since its founding in 1970, Staffmark has developed a reputation for outstanding customer service and has grown to be one of the top 10 commercial staffing companies in the United States. With more than 300 locations in 32 states, Staffmark’s service is designed to provide exceptional business solutions tailored to individual customers. Under the guidance […]
How Chuck Kegler provides great service to his customers
Chuck Kegler knows the three requirements for success in a service business like the back of his hand. “You can say it 100 different ways, but there are three things you have to do simultaneously,” says Kegler, director with Kegler Brown Hill & Ritter LPA and a member of the firm since 1968. “One, you […]
Wholesale changes
Distributors find themselves stretched and challenged as never before, but they find ways to adjust, adapt and invest to stay competitive
How LeasePlan USA invests in its people to provide top-notch fleet services
LeasePlan USA, which provides vehicle leasing and fleet management solutions, strives to make service its competitive advantage in every aspect of its business. As a service-oriented company, LeasePlan regards its people as its product. The company doesn’t produce anything tangible and its prices aren’t the lowest in the industry, so its leaders recognize that LeasePlan […]
Kelly Borth: How to establish from where your company growth will come
I have worked with CEOs for more than 30 years, and one constant that I have seen is a lack of clarity about goal setting. CEOs know what they want and usually have a growth number or percentage in mind, but they don’t have clear vision or a plan for how they will get there. […]
How Connectivity enables its customers to focus on their core business
Connectivity Wireless Solutions was founded in 2008 by wireless and utility industry veterans who had gained their experience working with complex customers for many years. This broad-based experience has catalyzed the wireless telecommunications provider’s customer-service culture. Led by President and CEO Greg Jacobs, Connectivity delivers best-in-class consulting, engineering, project management, installation and staffing services to […]
Deals continue to happen as autumn takes hold
The conditions seem ripe for business activity as fundraising remains strong and recent sales of portfolio companies have bolstered buying power. Buyers, however, are still cautious of putting too much capital to work in any one deal since deals under $50 million now represent over half of all deal flow, according to Pitchbook Despite the […]
How Joe Peilert is breathing new life into Veka Inc.
How slowing down and evaluating where to take your business can be beneficial
How APCO helps car dealers satisfy and retain their customers
Many companies that sell extended car warranties and vehicle service contracts compete based on price because there isn’t much product differentiation in that market segment. Automobile Protection Corp. — APCO for short — bases its value proposition on customer service. APCO, led by CEO Larry Dorfman, provides extended car warranties under its EasyCare brand, as […]
How Sundial Plumbing passes its passion for quality from one generation to the next
Sundial Plumbing Services has structured its delivery of products and services to foster the best possible customer experience. Woven into Sundial’s success is an ability to embrace clients’ desires and a willingness to accept change and to be flexible. Sundial Plumbing was founded by Jack Smith and his daughter, Mitzi Smith Moore, who is now […]