Small biz, wholesale loan growth slows
The growth rate of bank loans has slowed over the last three months for small to midsized businesses in general and for wholesale distributors in particular as economic and political uncertainties cause business leaders to ease up on their growth accelerators. “We started to see a slowdown in the summer,” says Jordan Peterson, senior vice […]
How Alliance Bus Group supports customers throughout their vehicles’ lives
Alliance Bus Group Inc. has become the largest bus dealership in the United States by embracing its service and support philosophy, “Along for the Whole Ride,” and by delivering comprehensive customer care. Guided by CEO Doug Dunn, Alliance differentiates itself from its competition by supporting its customers throughout the entire term of their bus ownership […]
How Park ’N Fly strives to please customers by giving them more than parking
Off-airport parking provider Park ’N Fly says its goal is to create customers for life by attaining its vision of making its customers’ lives easier by providing more than just parking. This vision is exemplified by Park ’N Fly’s showcase Atlanta Plus lot, where its customers can drop off their dog or cat for boarding […]
Tom Nies: Core values for success
How to determine if you have the right employees working for you
Wholesaling books for CEOs
◗ The Little Black Book of Strategic Planning for Distributors Brent Grover Modern Distribution Management/Gale Media, 128 pages Grover’s “Little Black Book” covers the critical pieces of creating a strategic plan for a wholesale distribution company, including case studies, exhibits and end-of-chapter questions for the wholesaler-distributor’s management team. These days companies are almost always focused […]
How LocumTenens.com creates matches for hospitals seeking temporary physicians
Founded in 1995, LocumTenens.com is a staffing agency dedicated to helping U.S. hospitals find qualified temporary physicians. The company’s larger mission is to improve the quality of health care by ensuring that patients have access to medical providers whenever and wherever they need them through the use of innovative staffing solutions. LocumTenens.com’s associates take pride […]
How Bardi Heating & Air treats its customers like family
Bardi Heating & Air’s corporate motto, “Always, always do the right thing,” is also the personal philosophy of its founders, Alex and Susan Bardi. It’s a tall order, but the company strives to live up to it, judging from the slew of awards it has taken home over the years, including this World Class Customer […]
Matthew Figgie and Rick Solon: Constant commitment
How to continuously evaluate and improve your company
How PBD Worldwide ensures that all of its departments serve customers well
PBD Worldwide considers every one of its departments to be primarily in the business of taking care of its customers — not just its customer service department but also accounting services, client relations and distribution. Every associate who works for the Alpharetta-based fulfillment and distribution company attends classes to become “PBD-certified” for their position. And […]
How Speedemissions maintains great service by keeping a close eye on its stores
Hanging on the wall at each of Speedemissions’ 38 stores in Atlanta, Houston, St. Louis and Salt Lake City is a larged glass-framed sign that reads, “If we don’t treat you like you treat others, I want to know about it.” It’s signed by Rich Parlontieri, Speedemissions’ president and CEO, and it includes his phone […]