How to avoid workplace threats that can weaken decision-making

Leaders rely on people at all levels to provide essential contributions to company decisions. Yet real people have flaws. Information and decisions can get filtered, even in good faith ways, on their way through the company power structure to leaders. Understanding this human phenomenon can help leaders avoid its pitfalls. Fear and survival Scientists refer […]

How Andres Ruzo turned Link America around by switching from products to services

Five years ago, Andres Ruzo was on the verge of pulling the plug on Link America Inc. The company, whose operations revolved around manufacturing and refurbishing telecommunications switching equipment, had fallen on hard times. After riding the wave of the telecom boom in the late 1990s, Link America had been slammed by the dot-com crash […]