How Doug Dunn has speedily converted Alliance Bus Group into a national player

About six years ago, Doug Dunn and some his peers at other bus dealerships around the country began to sense that their industry was undergoing a significant shift. So a group of them sat down to take stock and talk things over. They concluded that while their market was quickly maturing, their branch of it […]

How paying attention during downturns can improve results in boom periods

Everyone knows the economy has been challenging, difficult, irritating and many other things in the past few years. When did it start to affect your enterprise? When did you start feeling business was a little soft? For us at M/A/R/C Research, it was July 2008. The interesting thing for me is that was more than […]

How using a scorecard gets everyone working toward a common goal

“It doesn’t matter whether you win or lose; it’s how well you played the game.” Do you agree? Or should the quote be, “Knowing the score will push you to play the game your hardest”? I recently read “The 4 Disciplines of Execution” by Chris McChesney, Sean Covey and Jim Huling. The discipline that stuck […]

4 necessary skills for managing people

According to Merriam-Webster, management is “the process of dealing with or controlling things or people.” While “controlling” is a bit harsh in my book, the definition is correct in it’s focus on management of people. To be a good manager or team leader, you have to have an above average interest in people. Success in […]