Charlie Rosson identified where it hurts for his clients; now Woodruff-Sawyer delivers services more efficiently
How to deliver better client service while not losing a step in your own organization
Dave Lindsey: How to achieve growth by igniting your associates, not just your top line
Businesses don’t grow … people do! If you are the founder of a very successful company, other business leaders probably often ask you for the secrets of your success. As founder of Defender Direct, I get approached all the time — they all want to know about our “secret sauce.” How did we grow a […]
Jerry McLaughlin: Live outside the box
You have to think differently if you want to solve your most stubborn problems
5 sure-fire ways to increase your effectiveness in the workplace
I enjoy the value of a good word. “Tenacious” is a good word. Merriam-Webster defines tenacious as: “Persistent in maintaining, adhering to, or seeking something valued or desired.” As we look at the subject of increasing effectiveness, I believe we must start with this characteristic as our jumping-off point. If increasing your effectiveness in the […]
The evolving impact of health care reform
When the Supreme Court upheld the Patient Protection & Accountable Care Act (ACA) last year, the implementation of sweeping changes that will result from health care reform kicked into high gear. With many ACA provisions taking effect in 2013 and 2014, businesses and individuals can now better understand the impact of the law. Access to care ACA […]
The evolving impact of health care reform
When the Supreme Court upheld the Patient Protection & Accountable Care Act (ACA) last year, the implementation of sweeping changes that will result from health care reform kicked into high gear. With many ACA provisions taking effect in 2013 and 2014, businesses and individuals can now better understand the impact of the law. Access to […]
Edward Jones firm makes Fortune Magazine's Best Companies to Work For list for 14th year
Financial-services firm Edward Jones has been ranked No. 8 on Fortune magazine’s “100 Best Companies to Work For 2013” list in its 14th appearance on the prestigious list, according to David Gottlieb of Pepper Pike. Edward Jones’ 14 Fortune rankings also include top 10 finishes for 10 years and consecutive No. 1 rankings in 2002 […]
John DiJulius: Just who is losing sleep over the customer?
During the 2012 Secret Service Summit held recently at the Intercontinental Hotel Cleveland, one of the most often discussed topics was who is in charge of the customer service department. Regardless of your company’s size, someone in your organization has to be in charge of the customer experience and all that goes with it. That […]
Evolve or Die: Evolution of Manufacturing 2013
All you need to do is look around to realize that the world is changing at a pace faster than anyone could have imagined. Every day, competition increases and the rules of engagement are rewritten. Keeping up with the Joneses is no longer enough to ensure survival. Those manufacturers that understand how to remain in […]
How trademarking color could help your brand
Sandra M. Koenig, Partner, Fay Sharpe LLP