Shon Christy saw a market gap, filled it, and grew Christy Creative

EMERGING BUSINESS AWARD When Shon Christy clicked on the “start” button in 2010 to launch his social media marketing firm Christy Creative, he knew it would be difficult as a start-up business to compete with traditional marketing firms. So he focused on the untapped market of social media where no one was paying attention to […]

ProSource finds investing in employees and charities spurs company growth

EXCELLENCE IN BUSINESS AWARD If your single biggest customer is Microsoft, that alone speaks volumes about your company. In ProSource’s case, it not only means its IT contract and consulting services earned the firm the Microsoft U.S. Services Partner of the Year designation for 2011 and 2012, but that ProSource has been recognized for its […]

How Cleveland Marriott East added a focus on events

Cleveland Marriott East works hard to give its guests a comfortable room to sleep in so they can be at their best when morning comes. But those guest rooms are only part of the picture at the hotel. Space is also used regularly for business meetings, weddings, retreats, reunions, parties and a whole list of […]

How Hyatt Legal Plans outdoes the competition

WCCS 2013 – Hyatt Legal Plans From inception, Hyatt Legal Plans’ strategy has been to build its business by focusing on quality service. As a result, the company is the nation’s largest provider of group legal plans, serving more than 10 million employees of the nation’s biggest employers. Hyatt Legal Plan’s philosophy of keeping it […]

How The Ritz-Carlton provides effective, impressive service

The Ritz-Carlton Hotel Co. launched a new process in 2012 to ensure every employee at Ritz-Carlton hotels around the world are working toward a wildly important goal, or a W.I.G. By following Stephen Covey’s guide, “The Four Disciplines of Execution,” Ritz-Carlton hotel teams like Kelly Steward, general manager of The Ritz-Carlton, Cleveland and her staff, […]