How Zinner & Co. LLP keeps its staff invigorated
WCCS 2013 – Zinner & Co. LLP “Your success is our business” is the motto at Zinner & Co. LLP, an accounting and management consulting firm. This motto underscores the firm’s commitment to doing whatever is necessary to help clients achieve their goals, regardless of what they happen to be. Zinner understands that only through […]
Andy Kanefield: Moving beyond, "What's in it for me?"
How to get employees to focus on more than themselves
‘World-class’ is a special designation, the result of passion and commitment
If you haven’t taken a moment recently to look around Greater Cleveland’s business community, it’s time you do so. You’ll have to experience the pride you feel. After having the privilege to sit on the panel of judges for this year’s Smart Business World Class Customer Service Awards, I am reminded that we are surrounded […]
How Summa Health System helps ease concerns with TLC
Ashley Sedorovich and her grandmother have a very close relationship that began when she was very young. Her mother had become terminally ill, and so it was Ashley’s grandmother who essentially took on the role of being her “mom.” Now an adult, Ashley’s emotions turned to concern when her grandmother was admitted to Summa Health […]
Stephan Liozu: The mindful organization
How welcoming new information and multiple interpretations can benefit you and your company
How Foundation Software grew in size but didn’t lose touch with its clients
Fred Ode launched Foundation Software in 1985 with the purpose of building a company that would be a dominant force in the construction accounting software industry — and that offered customer-friendly solutions. Each client was his own responsibility and Ode, chairman and CEO, went the extra mile to supply the client with exceptional service […]
How the Hospice of the Western Reserve provides dignity and peace to patients
Hospice of the Western Reserve Inc. CEO William Finn knows there is only one opportunity to make it right for the patients and families who interact with his organization and his team. “Our mission is to assure that the patient has everything he or she needs in order to manage pain and symptoms in an […]
Donna Rae Smith: Are your messages getting lost?
How to ensure that your vision and strategies are being heard correctly
The view from KeyCorp CEO Beth Mooney's office atop Key Tower
How Beth Mooney is leading KeyCorp forward as the first woman CEO of a top-20 U.S. bank
Brennan Mulcahy is confident slow and steady will win the race for solar power supremacy
How to get poised for growth