How T.J. Farnsworth brands SightLine Health as a patient-friendly oncology facility
Health Care FINALIST T.J. Farnsworth Founder and CEO SightLine Health While some isolated hospital radiation oncology departments may be referred to as “the black hole,” T.J. Farnsworth has proven it doesn’t have to have to be that way. The image is that physicians may just refer a patient, are rarely consulted on treatment strategy, and […]
Managing Wealth: How new tax legislation may affect you, your estate and your business
The changes for tax year 2013 are already in place, but many individuals are still struggling to figure out what the new laws and regulations mean for their investments, estate plans, and businesses, says Steve Foster, a vice president and client adviser at FirstMerit. “With the 2012 tax season behind us, we’re spending a lot […]
Managing Wealth: How new tax legislation may affect you, your estate and your business
The changes for tax year 2013 are already in place, but many individuals are still struggling to figure out what the new laws and regulations mean for their investments, estate plans, and businesses, says Steve Foster, a vice president and client adviser at FirstMerit. “With the 2012 tax season behind us, we’re spending a lot […]
Customer service is the lifeblood of any business
A good salesperson can sell anything to anyone once, but when mutually beneficial relationships are formed and nurtured, a client or customer will walk away happy and keep coming back. So what are some essential steps you can take in your business to ensure customer satisfaction? Consistently Provide Exceptional Quality and Timely Services The relationship […]
EC=MC The new law of marketing
Every Company is a Media Company. It’s a phrase coined some eight years ago by tech journalist Tom Foremski to describe the impact of technology on marketing. From the Internet to Wi-Fi to smartphones, a tectonic shift has taken place with technology forever changing the landscape of marketing, just as radio and television did before. […]
When the customer isn’t right
How to make the tough calls in delivering world-class customer service
Dare to dream big
When Ted Turner launched CNN, there were plenty of people who said a 24-hour news network would never fly. But Turner saw a problem: He enjoyed watching the news, but his busy schedule typically had him missing the standard news broadcast time. That’s when he got the idea: What if the news was on all […]
5 confidence tools for your success in business
In order to succeed in business you need to have inner confidence – that state of feeling certain about and trusting in yourself. You can have confidence in your goals, your team, your system and your family, but if you lack self-confidence, you are missing the main ingredient for success. Lack of confidence makes it […]
Randall Kenneth Jones: How to win the battle of character vs. characters
When we start off working as youngsters, most of us don’t have the common sense to move beyond our juvenile selves to assume more mature character traits appropriate for the workplace. We also typically land in jobs where our potentially outrageous behavior can cause the least amount of damage — in my case, this included […]
How not to paint yourself into a corner
This column is not a how-to painting guide for business executives — I’ll leave that to the experts at Sherwin-Williams. Instead, I offer a few suggestions on preserving ideas for future exploration and innovation. Let me explain further. Hindering creativity typically rears its inhibiting, ugly head when you make definitive statements, either verbally to others […]