How seeing more than the bottom line leads to more effective leadership
Wakefulness is not the first trait you may think of for effective leadership. Empathy and reflection aren’t typically considered strategic business values. And that emotional intelligence should be a factor in hiring is foreign. However, corporate America should be about more than just the bottom line — a stakeholder approach with social responsibility is key, […]
How to maximize benefits from your treasury management system
One mistake companies make with cash management is getting too comfortable banking the same old way and not exploring new and improved processes available, says Suzy Frazier, Senior Vice President and Manager of Treasury Management Sales at ViewPoint Bank. “You may not be getting the services you need or you could be paying for […]
Mike Magusiak eyes cultural alignment in prime global expansion opportunities at Chuck E. Cheese’s
Don’t look now, but family fun has become a prime export for the U.S. thanks to the global expansion efforts of Mike Magusiak, president and CEO of CEC Entertainment Inc., the parent company of Chuck E. Cheese’s. Facing a 12-year decline in the domestic birth rate and diminishing sales in the arcade, food and entertainment […]
Robert Castles: How to take better care of the customer
“Business Philosophy” By Robert Castles In business, the customer is always right — true or false? Well, it’s not always that clear cut. Sometimes the customer knows what he wants to achieve, but fails to share that business knowledge with you. This insight gap can prevent you from delivering a relevant product that meets his […]
Jorge Gonzalez led City National Bank of Florida to its best year ever
Four years ago, Jorge Gonzalez didn’t have to be told that economic factors were not conducive for banks to report good earnings. There were indicators everywhere: the economy was weak, the real estate market was weak, interest rates were down and regulatory costs were up. While those uncontrollables made it challenging to reposition City National […]
Bob Diener: How to reach success and know when to walk away
Success for a business can be fleeting. A wave of interest and customers can come in, but if the company’s business model or value proposition is not sound, then it’s difficult to maintain the momentum. Once a business is moving along, most entrepreneurs will also reach a decision point as to when to move on […]
Dr. ‘Tim’ Stover sees Akron General’s well-care model as key to shape up a sick-care industry
Dr. Thomas “Tim” Stover admits it hasn’t been easy paddling upstream, and he’s been doing it for years in the health care industry. Stover has been trying to convince hospital staff, doctors and the public that the solution to the health care crisis isn’t to spend less to treat sick people, but to help them […]
Ohio Chamber of Commerce: How businesses can gain valuable employment law information
It’s an unfortunate fact of business — over the last 20 years, lawsuits brought on by a company’s employees are up 400 percent. Businesses are constantly striving to stay ahead of the game as it relates to employer-employee relations, seeking information and tools to protect the business from getting into long, expensive legal battles with […]
How expressing positive thinking efficiently may help shift outcomes
“Save your breath.” My mother used to say this to me when I was desperately trying to explain my way out of a situation. In her view, the more I tried to explain, the more worked up I got, the less she was interested in my argument because she knew it was flimsy. I believe […]
Marcia Taylor transformed Bennett International by putting people first instead of profits
Marcia Taylor isn’t your run of the mill CEO. She’s a soft-spoken matriarch, who transformed Bennett International Group, LLC, from a small, five-truck contract carrier into a $266 million logistics and freight services powerhouse. Taylor attributes her early success to fostering a family-oriented culture and deliberately sidestepping head-to-head battles with conventional competitors. “We grew organically […]