Be Well: When the customer is always right — even in health care
No matter what your life’s background might be — professional, technical, service-oriented or otherwise — one thing we all share is the customer experience. We have all had the experience of buying something, whether it is an object, a service or something more subjective, like advice. One thing is for sure: With each experience, we […]
Mal Mixon: Learn how to harness the power of teamwork and create a people force
Being promoted to a management position does not make you a leader or guarantee success in your position. Managers and CEOs frequently fail and are replaced. To be successful, one must learn how to harness the power of teamwork — to create a people force that will not be denied. Imagine the following story: A […]
How having better data will lead to better decisions and results
Subtle adjustments to the claim adjudication process have led to managed care organizations (MCOs) being asked to start collecting expanded data on new injuries. “An employer’s MCO plays a key role in initiating claims,” says Lance Watkins, AVP, Client Services, CompManagement Health Systems. All injury reports are routed through MCOs to ensure that the required […]
Deborah Sweeney: Four things you should know about filing a business tax extension
It’s easy to make the unfair assumption that if a business decides to file for a tax extension, the leaders have been spending the months leading up to the April 15 tax deadline procrastinating on their paperwork. But that’s not necessarily true. Rather than rushing to file in a hurry, a business tax extension is […]
Toolbox for Economic Growth: Leveraging our intellectual assets
“In Cleveland’s heyday … proximity to water or rail mattered a lot. Today, proximity to a university campus matters a lot.” Tim Ferguson of Forbes said that, not at a recent high-tech conference, but 15 years ago and in the context of manufacturing. What was true at the close of the last century is even […]
Jayne Gest: The fascinating world of logistics — Columbus leaders are making the area’s strengths even stronger
At the end of January, I received an email that Gwynnie Bee, an e-commerce retailer, was opening a flagship fulfillment center in the Columbus region, creating 400 jobs — and so began my research into Columbus as a distribution hub for this month’s feature story. I’d always heard that Columbus is located in the perfect […]
Mark Tager: Why employees never stop studying you for clues about your business
We live in an era of decreasing trust in many organizations and institutions. Ongoing Gallup polls document the erosion of trust that people have in leaders of government, religion, military, health care and business. While fostering trust is always important, it takes on greater significance when the environment becomes unpredictable. In a predictable environment, people […]
The influx of crowdfunding into real estate dealings is having an impact on the foreclosure crisis
As homeowners across the United States continue to struggle to stay in their homes, lenders and investors have taken different approaches in response to the crisis. As of January 31, more than 1.3 million homeowners have received a permanent modification on their mortgage through the Home Affordable Modification Program (HAMP). The U.S. Treasury Department reports […]
Will 3-D printers end your ability to protect IP?
As the availability and use of 3-D laser based printers proliferate, IP related issues need to be considered. The use of lasers for rapid prototyping has existed for a number of years as a process of making molds and models in the early stages of production. However, with improved technology 3-D printers are becoming used […]
Gary Schottenstein takes care of his customers, team members at Schottenstein Real Estate Group
Gary Schottenstein learned from his father to treat your customer right and fairly. And after more than 35 years in the real estate business, he still holds true to that.