The secrets to superior customer service are born on the front line

Everyone knows that superior customer service can set you apart from competitors and earn lifelong brand loyalists, but actually delivering that outstanding service is where the challenge lies. The truth is, your customer service will never live up to your promise unless your team truly cares about the people buying your product. A corporate culture […]

Finding the right people is always top priority in business

The summer issue of Smart Business Philadelphia is focused on finding talent and then managing it after you are lucky enough to get it. I’d like to say that this was part of some grand plan, but the theme developed much more organically. When you think about it, however, it’s not that unusual for recruitment […]