How we are a collection of life’s experiences, so live fully!

When I look back over my life, I often wonder how I ended up becoming an entrepreneur in Northeast Ohio, and that makes me think we are the sum of life’s experiences. I was raised a country boy in a small Oklahoma town. My parents were intelligent, but neither were college graduates. Looking back, I […]

Customer base or fan base, they both deserve top customer service

One of the most common threads that runs through all businesses is the goal of building relationships that will endure between your front-line employees and customer. If a business has a loyal customer base, it can probably say without reservation that keeping that client base is a top priority. So it is with the business […]