Customer base or fan base, they both deserve top customer service

One of the most common threads that runs through all businesses is the goal of building relationships that will endure between your front-line employees and customer. If a business has a loyal customer base, it can probably say without reservation that keeping that client base is a top priority. So it is with the business […]

Community colleges provided beginnings to the likes of Walt Disney and Ross Perot

When you need trained workers to keep orders filled and your company growing, where can you turn for help? The answer is the local community college. Across the country, these colleges are playing a significant role in the marketplace by training workers for specific jobs that the local economy needs filled. These institutions are a […]

It’s time to face the facts: millennials control your business

They’re 80 million strong and they’re rapidly taking over. Millennials, born between 1980 and 1995, are the most attractive — and business-transformative — customers and employees in play today. From cleaning product makers to mobile phone marketers, companies are scrambling to appeal to these young adults. But getting their attention isn’t easy. They’re very willing […]

The role philanthropy plays in business success can’t be understated

Research has demonstrated that giving money, time and effort for a worthy cause greatly enhances personal happiness and improves our world. We often forget, however, that philanthropy can also improve businesses’ bottom lines. We make ourselves feel great through giving back, but I’ll use some personal examples to illustrate how philanthropy can provide a surprising […]

How to analyze your print spend to cut costs and waste

Business print spend might not seem like something that needs to be managed. It’s just paper and toner cartridges, right? Wrong. Most companies could reduce their print-related costs by 20 to 30 percent by eliminating inefficiencies, according to Gartner research.