3 mindful steps to connect with employees, customers
You’ve read the Gallup data — 70 percent of the workforce is not engaged or actively disengaged in their work. So, how do we connect with employees and customers so they feel we care about their careers, their business and their future?
Beware of hiring for cultural fit
In theory, cultural fit results in greater job satisfaction, higher performance and longer retention. In practice, the concept is a lot harder to pin down.
Bill Polacek sparks change by creating opportunity at JWF Industries
If you want to predict the future, the best way to do that is to create it. In order to overcome challenges at JWF Industries, Bill Polacek gets creative and makes his employees part of the solution.
Use customer satisfaction to fuel your employees
I wonder how many employees would find increased passion for their work if they could see more customer reaction.
Akron’s downtown can drive its economic future
Akron is on the brink of a historic election. In the course of one day, Akron will choose its first new chief executive in almost three decades and seat an entire city council — a moment of opportunity as Akron defines its future. While there are many opinions about potential priorities, I’ll posit that Akron’s […]
How to work with your bank to find the right products for your needs
How to work with your bank to find the right cash management services to support your business and protect your funds.
Leadership always comes down to character
We live in a world where information and ideas are moving faster than we can think and the newest scandal is just a click away on our smartphones or tablets. We are able to witness, in real time, the non-vetted decisions or consequences from those decisions via a variety of social media platforms. Competing worldviews […]
How new changes in disclosure requirements will help borrowers
How new Consumer Financial Protection Bureau disclosure requirements and how the changes will also impact other parties to a real estate transaction.
Understand your legal liability of employee injury beyond workers’ comp
At one time, workers’ compensation was the sole remedy for an insured employee in Ohio, but over time the courts have eroded that.
How Akron Children’s Hospital saved millions on construction and improved outcomes with Lean principles
Behind the scenes of the redesigned campus and state-of-the-art facility is a process that not only shaved money and time off the project, but has been a conduit for meaningful internal changes.