The ritual of list making

Things always come up throughout the day that you don’t anticipate. What if you could be more prepared for the unexpected?

Why customer service skills must be taught

Service excellence requires skills training. If you have not trained your employees in service excellence, you are missing your chance to greatly advance your company.

Forget what you thought you knew about Carly Fiorina

In case you haven’t heard, presidential hopeful Carly Fiorina is a Republican. Despite Fiorina’s significant business accomplishments, we live in a world where one’s political affiliation seems to trump all else — a world where the “left” and the “right” have been accused of placing an emphasis on being right as opposed to doing right; […]