Growth isn’t everything

Business longevity itself may not be something to celebrate. The mission of the organization is not just survival after all; rather you want to accomplish something remarkable for your customers, your community and the world.

The ritual of list making

Things always come up throughout the day that you don’t anticipate. What if you could be more prepared for the unexpected?

Why customer service skills must be taught

Service excellence requires skills training. If you have not trained your employees in service excellence, you are missing your chance to greatly advance your company.