Five tips for accelerating the journey from Knower to Learner
Someone once told us that the day you quit learning things is the day you die. Morbidity aside, the more we reflected upon this, the more we agree that’s how it ought to be. Leaving room to learn means leaving room to improve. Companies should have the skills and abilities to continuously improve their performance year over […]
Are you creating a culture of unwanted employees?
Are you creating a culture of unwanted employees?
There are no shortcuts to success!
If you really want to be successful in sales, you can’t shortcut the Sales Process which means you have to know the Sales Process. You only have seconds to make a positive first impression so your engagement must develop “know,” “like” and “trust” immediately. The needs analysis will determine if it’s yes or not now. Knowing your features and benefits ensure you sell value and not price.
Pitfalls to avoid when building unstoppable teams
To successfully compete in today’s marketplace, leaders and managers must learn to build unstoppable teams that believe they can boldly overcome all obstacles. These teams, which I call “Surging Teams,” use highly functioning interactive capabilities to achieve their unstoppable momentum, accomplish goals and always win.
Five questions every successful entrepreneur should ask themselves
Starting a business can be an incredibly daunting endeavor. From creating the initial concept to executing it in a smart, cost-effective manner, building a business and continually fostering it takes time, strategy and a tremendous amount of determination.
Five steps for better customer communications you can take right now
We all know the importance of creating communications that recognize customers as individuals and acknowledge their interactions. However, achieving this throughout the client relationship is becoming more challenging as customers now expect high levels of service through a multitude of channels.
A business succession strategy without a management succession plan can result in a lost legacy
A business succession strategy without a management succession plan can result in a lost legacy
Erin Brockovich: ‘We the People’ still have the power
When statesman Gouverneur Morris penned “We the People” for the preamble of the U.S. Constitution, he helped to define the U.S. as a single entity — created by and for a group of individuals. Renowned consumer advocate Erin Brockovich loves the word “we.” In fact, she whips it out — as well as its close […]
Transitions in care: How to better ensure patients navigate the health system safely
Transitions in care are the most critical component in preventing quality and safety issues in health care. HealthLink discusses the role case managers have to ensure health plan members are transitioned properly.
Kicking the cat: How you manage your anger at work matters
Emotional stress is present every day and cannot always be avoided. Not all stress is bad and it can be managed without making you angry or allowing it to drive your emotions in the workplace. Executives and managers who fail to control their emotions effectively, however, will find it difficult to recruit and retain the […]