Pitfalls to avoid when building unstoppable teams

To successfully compete in today’s marketplace, leaders and managers must learn to build unstoppable teams that believe they can boldly overcome all obstacles. These teams, which I call “Surging Teams,” use highly functioning interactive capabilities to achieve their unstoppable momentum, accomplish goals and always win.

Five steps for better customer communications you can take right now

We all know the importance of creating communications that recognize customers as individuals and acknowledge their interactions. However, achieving this throughout the client relationship is becoming more challenging as customers now expect high levels of service through a multitude of channels.

Erin Brockovich: ‘We the People’ still have the power

When statesman Gouverneur Morris penned “We the People” for the preamble of the U.S. Constitution, he helped to define the U.S. as a single entity — created by and for a group of individuals. Renowned consumer advocate Erin Brockovich loves the word “we.” In fact, she whips it out — as well as its close […]

Kicking the cat: How you manage your anger at work matters

Emotional stress is present every day and cannot always be avoided. Not all stress is bad and it can be managed without making you angry or allowing it to drive your emotions in the workplace. Executives and managers who fail to control their emotions effectively, however, will find it difficult to recruit and retain the […]

Do you have what it takes to be an entrepreneur?

From a young age, I decided that whatever I started, I would see it through by doing the right thing and completing the task at hand. That is what ultimately shaped me into an entrepreneur. Part of being an entrepreneur is paying attention to the details and having the passion to follow a dream. Whether […]

Employee engagement starts with you

It’s our job as leaders to make sure employees are engaged and to create meaningful experiences for them. This is key to the performance and future of your company.