Six key tactics to improve customer service
Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in-person, online or by phone stand a better chance of winning in the marketplace. Those who do not may not only lose sales.
Using gratitude to fuel innovation and environmental stewardship
Both in business and in life, take time to be grateful; ask the question, what do we appreciate most? What do we recognize as having great value? What do we respect and treasure? What are the resources that we’re fortunate to have? When we’re in a state of gratitude, it’s nearly impossible to feel negative.
Company culture: the key to increasing sales and employee retention
In many ways, a thriving company culture is its own reward. When employees feel connected to each other and to the work at hand, the office is simply a friendlier place to be.
Whatever you are, be a good one
I recently ran across a quote by former President Abraham Lincoln. It simply says “Whatever you are, be a good one.”
How private equity can grow and strengthen your businesses
It’s a basic tenet of the PE model that the companies in which they invest time and capital must succeed in order for the PE firms themselves to succeed over the long-term. This is the industry I know and have experienced.
What’s the right conversational style for your social media posts?
Businesses need to adapt their social media style to the target audience. What interests them? What vocabulary would they use? How can your posts add value?
How leadership coaching offers immense promise for organizational success
In environments characterized by constant change, transformational leaders not only desire change, but also help create a culture of organizational change.
Smart Business Aspire Conference: A day for dealmakers
Smart Business presents the ASPIRE Conference, bringing together entrepreneurs, business owners, and top leaders with deal-makers, investors and advisers for a daylong conference in Cleveland to discuss issues in the M&A and business investment world.
The problem with feeding people motivational junk food
The bad news is that we have paid a high price for working with outdated ideas about motivation. The good news is that this is where the new science of motivation emerges as both a radical departure and an exciting opportunity.
What employers need to know about behavioral health services
Tom Albert of HealthLink shares what employers need to know about behavioral health services, including information on the little-known Mental Health Parity and Addiction Equity Act of 2008 and why these kind of services should be integrated into your medical management program.