Six key tactics to improve customer service 

Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in-person, online or by phone stand a better chance of winning in the marketplace. Those who do not may not only lose sales.

Using gratitude to fuel innovation and environmental stewardship

Both in business and in life, take time to be grateful; ask the question, what do we appreciate most? What do we recognize as having great value? What do we respect and treasure? What are the resources that we’re fortunate to have? When we’re in a state of gratitude, it’s nearly impossible to feel negative.