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Risk is opportunity

Over the years, I’ve gained a lot of experience and come to understand my strengths as a business leader, but I’ll readily admit that it’s becoming harder to take risks and push myself into uncharted territory.

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Empower your team during times of change

Business leaders learned many hard lessons in our last economic recession. I was promoted to president of The Charles Penzone Salons in 2008, and thinking back, my first critical initiative was to empower everyone to step up and make an even greater contribution to the company, our customers and each other.

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