Storytelling helps drive home your business vision
When you can convey your message consistently and memorably, that’s when you start creating believers, and getting employee and client buy-in.
Northeast Ohio’s 2016 Smart 50 Awards celebrate area’s top executives
For the third year, Corporate College and Cuyahoga Community College announces its Smart 50 Awards, presented by Smart Business. This year’s field is exceptional.
Ohio Chamber’s Small Business Council advocating rule relief legislation
Members of the Ohio Small Business Council have worked to spearhead ideas for new legislation aimed at simplifying the process for implementing and reviewing government agency rules that regulate small businesses.
Global hospitality keys: treat relationships as gifts, keep the faith
Hospitality and service jobs will always be in demand, and there are ample opportunities to learn universal lessons that can be translated to higher positions and even other industries.
A 42-foot satire in motion — Sculpture marks 20th year in Cleveland as a slice of wry
It was the 1990s and with Mayor Michael R. White at the helm of Cleveland, politics took a front seat. It may have seemed like a good time for artist Billie Lawless to build a 42-foot kinetic sculpture he titled “The Politician: A Toy.” And now 20 years later, with Donald Trump and Hillary Clinton, […]
Five keys to engage your team for top-line growth
It’s been proven that highly engaged frontline team members create superior experiences for customers. And the closer a company’s stated values align with its real culture on the ground, the better the outcomes for achieving higher employee engagement and lower attrition. When this unique equation exists, so does sustained financial performance. It’s called the Culture Value Chain, and we’ve seen it happen.
The boss isn’t me — Mike Lally decided how supporting the people who supported his dealership was worth the investment
Mike Lally had some decisions to make that were being studied for nearly years. His father, Thomas R. “Tim” Lally Jr., led Tim Lally Chevrolet to become the largest Chevrolet dealer in Cuyahoga County. How would Mike continue the legacy of the dealership that traces its lineage back to 1923? Should the family-owned dealership leave […]
Dream Big — Don’t let the present obstruct your view of the future
Take the time to use your imagination in business and you’ll be amazed by what you can achieve. It sounds easy enough, but leaders often have a difficult time letting go of the things they can see or touch to go after ideas that only exist in their minds. There is a lot more risk at play when you rely on your mind’s eye to shape the future of your business. But isn’t that why you are in a leadership position today — to make a great difference?
Showing customers added respect makes a difference
Business Casual as we know it today was preceded by Casual Friday, which became popular in the late 1970s and early 1980s. Initially, this look varied by geography, climate and industry. With the dot-com boom in the late 1990s and early 2000s, Casual Friday turned into Sloppy Monday through Thursday, with an Anything Goes Friday.
Dr. Dan Simon sets the bar at Case Medical Center at the ‘awesome’ level — and strives to achieve
Three short phrases make up Dr. Dan Simon’s vision as the new president of University Hospitals Case Medical Center. Healthy community. Exceptional medicine. Better world.