How to build a culture that delivers empathy and compassion
Each organization has to understand what its consumers need — staying laser focused on that while building a culture around those values. Quantum Health’s Shannon Skaggs gives his lessons in what it takes to build a strong company culture.
#1 Cochran evolves to customer expectations, pushing others to follow suit
#1 Cochran, considered the automotive retail leader in Western Pennsylvania, stays true to its culture of innovation as the industry changes.
Too many companies miss out on common cost-saving tax credits
Many businesses fail to take advantage of cost-saving tax credits made available by state and local governments. Don’t be one of them. Monika Diehl, tax director at Clarus Partners, talks how businesses can identify and take advantage of available tax credits to offset expenses.
Carrie Furnaces symbolize the Pittsburgh region of yesterday and today
Rivers of Steel fought to preserve the Carrie Furnaces for 17 years before it formed a partnership to successfully gain control of the site. Today, the site’s popularity has taken off as Pittsburghers — homegrown and transplants alike — have fallen in love. Discover the beauty of Carrie Furnaces in our enhanced digital edition of Smart Business Pittsburgh.
Tips for taking the customer experience to the next level
The speed of getting information and providing service has accelerated at an unbelievable rate — and with rapid advancements in technology come higher customer service expectations. Nationwide’s Jasmine Green shares how to make strong customer service even stronger in today’s world.
How to help employees reduce the risk of health care fraud and identity theft
Health care fraud costs everyone money — providers, health insurers, employers and consumers, says Veronica Hawkins, Medical Mutual vice president of Statewide Accounts. Here’s how employers can play a role in helping decrease this risk.
SDC Nutrition emerges from its merger as one company
Combining the two cultures into one was a challenge, when SDC Nutrition and Reaction Nutrition merged. Here’s how they did it.
Animal Friends doesn’t stray from its goals
Education is the hallmark to animal welfare issues and how the community can help solve these problems — and Animal Friends doesn’t forget that.
Staffing firms help focus your search for job candidates
Nick Bailey, Area Manager at Nesco Resource, explains how to manage, not lower your expectations, and get on the path to filling your company’s personnel needs.
Let an owner representative guide your commercial real estate project
Skoda Minotti’s Dale Bradford explains the benefits of working with owner representatives and defines their role in commercial real estate deals.