Be accountable to those served by your organization
It is essential for all organizational leaders to maintain best practices and the highest ethical standards. This is important not only to preserve an organization’s reputation, but to uphold the mission, and to deliver on a promise of quality and customer satisfaction. Perhaps nowhere is this more magnified than in the delivery of health care. […]
Social media eliminates the margin for error on crisis response
As the Georgetown Journal of Legal Ethics recently observed, controversies today are tried more often in the court of public opinion than in any court of law. These reputational trials can greatly influence public perception and thus, tarnish or burnish an organization’s brand. That threat has grown exponentially with social media. The result: an organization’s […]
How a picture can be worth a thousand words
My company has been providing custom graphics and decals for equipment manufacturers for more than 50 years. We strive to manufacture high-quality products with an innovative and ethical approach, while promoting a positive, fun and satisfying experience for all members of our team. This is our company mission, which we have printed and displayed around […]
Take the time to better understand your clientele
In exploring the five stages of the relationship capital continuum, we have examined the roles of subject matter expert, the voice of reason and the trusted adviser. Learning about each phase should enable you to influence others in a more profound and impactful manner. This month, let’s look at the fourth stage. At this level […]
Are you a boss or a leader?
There are two kinds of managers in the world: bosses and leaders. Both can achieve results, but only one truly inspires people to greatness. ■ A boss drives employees, depends on authority, places blame, takes credit and says, “go.” ■ A leader coaches employees, generates enthusiasm, develops people, gives credit and says, “let’s go.” Many […]
Good business strategies are a lot like a good book
Chris Formant didn’t need to write a book to understand that being a good storyteller can help you be a better business leader. The process of writing the fictional novel, “Bright Midnight,” simply reinforced the value of this skill in a corporate setting. “You have to summarize and conflate it down to something the most […]
History and good deeds go hand-in-hand on Jefferson Avenue
The Jefferson Avenue Center, which owns and operates 54,400 square feet of space, is one of the country’s earliest multiple tenant nonprofit centers. Get to know the nonprofits on Jefferson Avenue in our enhanced digital edition of Smart Business Columbus.
More feedback at Discover Financial Services is more opportunity to get it right
Discover has approximately 2,200 Central Ohio employees that work in customer service, security/fraud and risk. The New Albany Customer Care Center is also one of Discover’s four customer care centers.
Adaptive golf program gets new life as OhioHealth Fore Hope
Fore Hope ceased to be an independent organization last fall, officially becoming OhioHealth Fore Hope — creating a future for the nonprofit.
Combat information overload
In the workplace, the constant deluge of “important” communications can numb us to all but the most critical or forceful of communications, resulting in a workforce feeling overwhelmed and operating without awareness of the organization’s key objectives.