What’s needed to deliver empathic, compassionate customer service
Empathy and compassion are key to connecting with and relating to your customers. They aren’t simply nice to have; they’re essential. Quantum Health’s Steven Knight shares how to find and support employees who can deliver best-in-class customer service.
The 150-year old YMCA of Central Stark County strives to meet today’s needs
Between yesterday and tomorrow: The 150-year-old YMCA of Central Stark County stands at the juxtaposition between a history of success and the hope of a successful future.
Avoid these pitfalls to get the full tax benefit of your charitable contributions
U.S. businesses and individuals tend to be generous with their time, talents and treasures. Turning that generosity into an allowable tax deduction against taxable income, reducing annual income tax bills, can be trickier. Check out these tips from Maggie Gilmore, director of tax services at Clarus Partners.
How population health management can save you big money
Poor health costs the U.S. economy nearly $600 billion per year, with a significant chunk of that cost coming from lost productivity. But employers are fighting back. One way is by incorporating population health management into a benefits package. Marion McGowan of the UPMC Insurance Services Division explains how.
Entrepreneurship at its best
While funding challenges are being addressed on a macro level, individual donors can step up on a micro level to see that classrooms have the equipment and supplies they need to make a difference.
Lease or buy? Factors to consider before buying new equipment
One of the most significant decisions a business owner can make is whether to lease or buy the equipment that keeps the operation running, says Jim Altman, middle market Pennsylvania Regional Executive at Huntington Bank. Here are the key factors to consider before buying new equipment.
Medical marijuana: Issues surrounding its use in the workplace
As marijuana use, both medicinal and recreational, continues to become legally accepted in the U.S., it will become an issue for employers across the country. Frank P. Spada, Jr., an attorney with Semanoff Ormsby Greenberg & Torchia, LLC, explains.
Educational partnerships
If we can create a seamless and supportive educational environment in Northeast Ohio, our region benefits with better graduates and better employees.
Being tone-deaf is worse than having your words fall on deaf ears
Being tone-sensitive means being attuned to what is going to be said, how it’s said and the place in which it is said.
How to choose developers for a SaaS project
What to look for in a SaaS development team, according to Jeff Schafer, Chief Revenue Officer and Digital Strategist at Metisentry.